Contact Centre for Microsoft Teams

Teams continues to grow astonishly fast in both new capabilities and customer usage as a relatively new hub for collaboration, bringing people together in a culture of engagement and inclusion. Microsoft acknowledges that Teams still has a space for a specialist contact centre partner to fill, to deliver items such as skills-based routing, business intelligence, quality management and more. Meanwhile, Teams’ rich collaboration infrastructure makes it the ideal platform for any integrated contact centre solution. The combination of Teams and Yirigaa CX solutions creates an easy-to-use, flexible, cost-efficient option that allows you to continue delivering a premium experience to your customers or clients. As Microsoft continues to develop the Teams environment, we can expect even richer functionality. Users of Teams contact centres can satisfy their needs today and get even more than they imagined tomorrow, as new features keep coming. Yirigaa Contact Centre for Teams intelligently manages all contact interaction types – phone calls, voice messages, email, SMS, web chat, social media – in a single, fully integrated solution. For your customers it means quicker response times, and for your organisation you can expect lower operational costs and exceptional gains in efficiency.

Key Benefits

Natively-Integrated with Teams

A responsive web-based user interface for multi-channel interactions empowers agents and managers with a transparent view into all activities and performance throughout the contact centre and organisation.

Intelligent, Flexible Skills-Based Routing

Intelligent routing gets queued interactions to the most suited agent each time. Backed up by Teams’ powerful collaboration options, agents can now resolve every interaction more efficiently and effortlessly than ever before.

Integrate with your Existing CRM

Integration with Microsoft Dynamics CRM (or other CRM) increases agent productivity and delivers a significantly heightened customer experience.

Empower Customers to Self-Serve

A responsive web-based user interface for multi-channel interactions empowers agents and managers with a transparent view into all activities and performance throughout the contact centre and organisation.

Quality Management and Compliance

Yirigaa Quality Management Suite helps organisations maintain their quality of service while providing the security of stored records, captured according to local and international regulations.

Leverage your Investment

Your organisation may already use Teams, so you’ll be familiar with its simplicity and connectivity. Yirigaa contact centre solutions allow you to migrate from legacy to Teams without interrupted service.

What Our Partners and Participants Say

Discover the impact and success of Yirigaa through the voices of those who have partnered with us and those who have grown with us.

Our Partners

We collaborate with leading technology companies to deliver superior solutions across various sectors. Our partnerships enhance our service offerings and enable us to provide innovative, culturally aware technology solutions. Our trusted partners help us fulfil our mission of ensuring excellence in every aspect of our work.

Why Partner with Yirigaa?

Contact Information

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Frequently Asked Questions

Yirigaa Academy offers specialised programs in Data Science, Cyber Security, Data Networking and Automation, and IT Helpdesk. Each program includes industry-led training and an immersive work-integrated learning project.

Yes, our programs are recognised and respected in the industry. We partner with well-known universities like Macquarie University, Charles Sturt University, and Newcastle University to ensure our curriculum is aligned with current industry standards.

Yirigaa provides a wide range of services, including IT support and solutions, managed services, cybersecurity, and custom software development, all designed to integrate effectively within your existing frameworks.

Yirigaa aims to bridge the gap between technology and cultural heritage, fostering opportunities for Aboriginal and Torres Strait Islander peoples within the IT sector.

Contact us here or by phone to discuss your needs and how we can assist. We offer tailored solutions that align with your objectives and budget.