Contact Centre for Microsoft Teams
Teams continues to grow astonishly fast in both new capabilities and customer usage as a relatively new hub for collaboration, bringing people together in a culture of engagement and inclusion. Microsoft acknowledges that Teams still has a space for a specialist contact centre partner to fill, to deliver items such as skills-based routing, business intelligence, quality management and more. Meanwhile, Teams’ rich collaboration infrastructure makes it the ideal platform for any integrated contact centre solution. The combination of Teams and Yirigaa CX solutions creates an easy-to-use, flexible, cost-efficient option that allows you to continue delivering a premium experience to your customers or clients. As Microsoft continues to develop the Teams environment, we can expect even richer functionality. Users of Teams contact centres can satisfy their needs today and get even more than they imagined tomorrow, as new features keep coming. Yirigaa Contact Centre for Teams intelligently manages all contact interaction types – phone calls, voice messages, email, SMS, web chat, social media – in a single, fully integrated solution. For your customers it means quicker response times, and for your organisation you can expect lower operational costs and exceptional gains in efficiency.
Key Benefits
- Native Teams calling streamlines configuration while potentially saving on license costs
- Natively-integrated Teams Presence, along with enhanced collaboration options, boost first contact resolution (FCR) outcomes
- Round the clock self-service opportunities bring increased revenue and satisfaction
- Prioritised handling of high-value customers increases revenues
- Managing interactions from all channels inside a single client reduces handling time and boosts productivity
- Gamified interface and dashboard heighten agent enjoyment and engagement
- Improved context and history for every interaction provide agents with an enhanced understanding of the customer journey, increasing both customer and staff loyalty
- Superior business intelligence, including personal and centre-wide dashboards, as well as both out-of-box and custom reporting, drives further efficiencies and improvements
Natively-Integrated with Teams
A responsive web-based user interface for multi-channel interactions empowers agents and managers with a transparent view into all activities and performance throughout the contact centre and organisation.
Intelligent, Flexible Skills-Based Routing
Intelligent routing gets queued interactions to the most suited agent each time. Backed up by Teams’ powerful collaboration options, agents can now resolve every interaction more efficiently and effortlessly than ever before.
Integrate with your Existing CRM
Integration with Microsoft Dynamics CRM (or other CRM) increases agent productivity and delivers a significantly heightened customer experience.
Empower Customers to Self-Serve
A responsive web-based user interface for multi-channel interactions empowers agents and managers with a transparent view into all activities and performance throughout the contact centre and organisation.
Quality Management and Compliance
Yirigaa Quality Management Suite helps organisations maintain their quality of service while providing the security of stored records, captured according to local and international regulations.
Leverage your Investment
Your organisation may already use Teams, so you’ll be familiar with its simplicity and connectivity. Yirigaa contact centre solutions allow you to migrate from legacy to Teams without interrupted service.
Operator Console
Yirigaa Operator Console for Teams combines an intuitive call handling interface with Teams’ powerful unified communications capabilities to deliver improved productivity and a better caller experience. Intelligent queue-based routing, innovative features and real-time status information have been seamlessly blended to address the unique requirements of operators, resulting in faster call handling, reduced call abandonment and lower overall cost of service.
Call Recording
and Quality Management
Yirigaa Call Recording and Quality Management (QMS) ensures that you capture the “Voice of the Customer” to quickly identify recurring customer complaints, potential security issues, threats or unauthorised commitments – and it provides you with a secure, certified recording.
What Our Partners and Participants Say
Discover the impact and success of Yirigaa through the voices of those who have partnered with us and those who have grown with us.

School of Computing, Mathematics & Engineering Charles Sturt University


July 2023 Update
Our Partners
We collaborate with leading technology companies to deliver superior solutions across various sectors. Our partnerships enhance our service offerings and enable us to provide innovative, culturally aware technology solutions. Our trusted partners help us fulfil our mission of ensuring excellence in every aspect of our work.






Why Partner with Yirigaa?
Innovative
Technology Solutions
Partner with us to access cutting-edge technological solutions that blend the latest IT advancements with cultural sensitivity, ensuring your projects are both technologically robust and culturally informed.
Empowerment
& Social Impact
Engage with a company that drives real social change. Our initiatives aim to uplift Aboriginal and Torres Strait Islander communities, providing both technology and opportunities for growth and empowerment.
Cultural Integrity
& Expertise
Benefit from our deep understanding of and respect for Indigenous cultures, which can enhance your organisation’s cultural competency and ethical standing in diverse markets.
Customised
Services
Experience services tailored to meet your specific needs, whether you’re looking for comprehensive cyber security, customised software development, or effective IT management, all designed to fit seamlessly with your operations.
Strong Community
& Industry Connections
Leverage our established relationships within Aboriginal communities and across the tech industry for broader engagement and enhanced project outcomes.
Innovative
Technology Solutions
Partner with us to access cutting-edge technological solutions that blend the latest IT advancements with cultural sensitivity, ensuring your projects are both technologically robust and culturally informed.
Empowerment
& Social Impact
Engage with a company that drives real social change. Our initiatives aim to uplift Aboriginal and Torres Strait Islander communities, providing both technology and opportunities for growth and empowerment.
Cultural Integrity
& Expertise
Benefit from our deep understanding of and respect for Indigenous cultures, which can enhance your organisation’s cultural competency and ethical standing in diverse markets.
Customised
Services
Experience services tailored to meet your specific needs, whether you’re looking for comprehensive cyber security, customised software development, or effective IT management, all designed to fit seamlessly with your operations.
Strong Community
& Industry Connections
Leverage our established relationships within Aboriginal communities and across the tech industry for broader engagement and enhanced project outcomes.
Contact Information
Reach out to discuss how we can support your technology needs or collaborate on community initiatives. Fill out the form, or contact us via phone or email.
Let's innovate and create impact together.
- 1300 956 562
- yirigaa@yirigaa.com.au
- Level 3/321 Pitt St, Sydney NSW Australia
Frequently Asked Questions
Yirigaa Academy offers specialised programs in Data Science, Cyber Security, Data Networking and Automation, and IT Helpdesk. Each program includes industry-led training and an immersive work-integrated learning project.
Yes, our programs are recognised and respected in the industry. We partner with well-known universities like Macquarie University, Charles Sturt University, and Newcastle University to ensure our curriculum is aligned with current industry standards.
Yirigaa provides a wide range of services, including IT support and solutions, managed services, cybersecurity, and custom software development, all designed to integrate effectively within your existing frameworks.
Yirigaa aims to bridge the gap between technology and cultural heritage, fostering opportunities for Aboriginal and Torres Strait Islander peoples within the IT sector.
Contact us here or by phone to discuss your needs and how we can assist. We offer tailored solutions that align with your objectives and budget.